The Student Mentor is what you would traditionally think of as a faculty adviser. They know your course of study inside and out, they help you plan your courses, are a resource for all things WGU, a cheerleader/motivator and problem solver. When getting started you arrange phone calls with them weekly and as you get further along you come to an understanding on how often and in which methods you will generally communicate.
My Student Mentor (we'll call her "Judy") is a very nice person. She has an MBA in Business Intelligence and Analytics Management. Judy's office hours are kind of odd, she starts at about 4:30 in the morning until about 9:00pm, with a few long breaks during the day.
WGU has an online tool for scheduling time with your mentor. I have found that in scheduling calls with Judy on short notice, only the crazy hours are available, I've had 2 calls around 5:30am so far. If I book an appointment further out, there is a greater variety of acceptable times. Their appointment system can import your appointment into your mail/calendar software, sends reminder emails and text messages.
So far Judy is prompt in answering my questions and activating different parts of my courses. It's nice to know that my guide throughout this process is a working mother with an advanced degree in an area of study similar to mine. It's early, but she seems to know the degree program very well.
Hopefully she sticks around for the duration.
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